Effective Date: 20 Aug 2026
At FairPlay ID, we respect your privacy and are committed to protecting the personal information you provide while using our website, gaming services, betting services, and related features. This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you.
By accessing or using FairPlay ID, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described below.
1. Information We Collect
Depending on how you use our website and services, we may collect different types of information.
Personal Information
When you create an account, contact customer support, complete verification, or use certain services, we may collect information such as:
- Full name
- Email address
- Mobile/phone number
- Date of birth
- Account username or FairPlay ID
- Residential or billing information where required
- Identity verification information
- Documents submitted for KYC verification
- Information required to process deposits and withdrawals
We only request information that is reasonably necessary for account management, security, verification, payment processing, legal compliance, and providing our services.
Payment and Transaction Information
When you deposit funds, request a withdrawal, or otherwise conduct transactions through our platform, we may collect information related to:
- Transaction amount
- Transaction date and time
- Payment method
- Transaction/reference ID
- Deposit and withdrawal history
- Payment status
- Information required to investigate failed or disputed transactions
Where payment processing is handled by third-party payment providers, your payment information may also be processed according to their respective privacy policies.
2. Account and Login Information
When you register for a FairPlay ID account, we may collect information associated with your account, including your username, login details, account activity, and security-related information.
For security reasons, we may maintain records of login attempts, account changes, password resets, and other activities associated with your account.
You are responsible for keeping your login credentials confidential and should immediately contact customer support if you believe your account has been accessed without authorization.
3. KYC and Verification Information
FairPlay ID may require users to complete identity verification before accessing certain services or processing particular transactions.
Depending on the circumstances, verification may involve information such as:
- Proof of identity
- Proof of address
- Date of birth
- Other information reasonably required to verify an account
KYC information may be collected to prevent fraud, unauthorized account use, duplicate accounts, money laundering, and other prohibited activities, as well as to satisfy applicable compliance requirements.
4. Technical Information
When you visit or use our website, certain technical information may automatically be collected. This may include:
- IP address
- Browser type and version
- Device type
- Operating system
- Screen or device information
- Website pages visited
- Date and time of access
- Referral information
- General website usage information
- Error and diagnostic information
This information helps us maintain website security, troubleshoot technical issues, understand how users interact with our services, and improve the overall user experience.
6. How We Use Your Information
Information collected by FairPlay ID may be used for legitimate business, security, operational, and service-related purposes, including:
- Creating and managing your account
- Providing betting and gaming services
- Processing deposits and withdrawals
- Completing identity and KYC verification
- Protecting accounts from unauthorized access
- Detecting and preventing fraudulent activities
- Monitoring suspicious or prohibited activities
- Providing customer support
- Responding to user enquiries
- Maintaining and improving website performance
- Personalizing certain website features
- Sending important account or service notifications
- Managing promotions where applicable
- Maintaining transaction and account records
- Meeting applicable legal and compliance obligations
We do not use personal information for purposes that are materially different from those described in this Privacy Policy without appropriate notice where required.
8. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, misuse, or destruction.
Security measures may include access controls, authentication procedures, monitoring, encryption where appropriate, and other safeguards.
However, no online platform or method of electronic transmission can be guaranteed to be completely secure. Users should also take reasonable precautions, including maintaining strong passwords and avoiding sharing account credentials with others.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Certain information may need to be retained for longer periods because of:
- Legal requirements
- Financial or transaction records
- KYC and compliance obligations
- Fraud prevention
- Dispute resolution
- Security requirements
- Enforcement of our Terms and Conditions
When information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with applicable requirements.
10. Third-Party Websites and Services
Our website may contain links to third-party websites, payment services, applications, or other external platforms.
FairPlay ID does not control the privacy practices of independent third parties. If you access an external website or service, you should review its privacy policy and terms before providing personal information.
11. Children's Privacy
FairPlay ID services are intended only for users who meet the applicable minimum legal age requirements.
We do not knowingly permit individuals who are below the applicable legal age to create or use accounts for betting or gaming services.
If we become aware that personal information belonging to an underage user has been collected improperly, appropriate steps may be taken to restrict the account and remove the information where legally appropriate.
12. Responsible Use of Account Information
Users should ensure that the information provided during registration and verification is accurate, complete, and up to date.
Providing false, misleading, stolen, or fraudulent information may result in account restrictions, suspension, termination, or other appropriate action.
13. Your Privacy Choices
Depending on applicable law, you may have rights concerning your personal information, which may include requesting access to certain information, correcting inaccurate information, or asking questions about how your information is handled.
Some requests may require identity verification before they can be processed.
Certain information may not be deleted or modified when FairPlay ID is required to retain it for legal, security, compliance, transaction, or dispute-resolution purposes.
14. Changes to This Privacy Policy
FairPlay ID may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.
When changes are made, the updated version will be published on this page with a revised effective date.
We encourage users to review this page periodically to remain informed about how their information is handled.
15. Contact Us
If you have questions regarding this Privacy Policy, personal information, account privacy, or data-related requests, you can contact the FairPlay ID customer support team through the contact options provided on our website.