Effective Date: [Insert Date]
This KYC / Verification Policy explains how FairPlay ID may verify the identity, account information, payment details, and activity of users who access or use its services.
Identity and verification checks may be required to protect users, maintain account security, prevent fraudulent activity, support responsible platform operation, and satisfy applicable compliance requirements.
This policy should be read together with the FairPlay ID Terms & Conditions, Privacy Policy, Refund / Cancellation / Withdrawal Policy, Responsible Gaming Policy, and other applicable policies published on the website.
1. Purpose of KYC Verification
Know Your Customer, commonly referred to as KYC, is a verification process used to confirm that an account belongs to the person who registered it.
FairPlay ID may use KYC procedures to help maintain the integrity and security of the platform and its payment services.
Verification may also help identify unauthorized account use, inaccurate information, suspicious activity, payment-related concerns, or other situations requiring additional review.
2. When Verification May Be Required
FairPlay ID may request verification at registration, during account activity, before certain transactions, or whenever additional checks are reasonably necessary.
Verification may be requested in circumstances including:
- New account registration
- Withdrawal requests
- Payment or transaction reviews
- Changes to important account information
- Security concerns
- Unusual or suspicious activity
- Duplicate or potentially related accounts
- Requests for additional account access
- Fraud-prevention checks
- Applicable compliance requirements
3. Information That May Be Requested
Depending on the circumstances, FairPlay ID may request information reasonably required to verify an account or transaction.
This may include:
- Full name
- Date of birth
- Residential or contact information
- Proof of identity
- Proof of address
- Payment-related information
- Account ownership information
- Additional information needed to complete a verification review
The specific information required may vary depending on the account, transaction, verification stage, and circumstances of the review.
4. Proof of Identity
Where identity verification is required, FairPlay ID may request an acceptable identity document or other information sufficient to confirm the user's identity.
Documents submitted for verification should be genuine, valid, readable, and belong to the account holder.
5. Proof of Address
In certain circumstances, FairPlay ID may request information or documentation to confirm the user's residential address.
Where a document is requested, it should contain accurate information that reasonably corresponds with the details provided during account registration or verification.
Additional documentation may be requested where the information submitted is incomplete, unclear, outdated, or otherwise insufficient for verification.
6. Payment Verification
FairPlay ID may verify payment information to help confirm that deposits and withdrawals are associated with the legitimate account holder.
Payment verification may include checking:
- Payment method ownership
- Transaction details
- Payment account information
- Transaction history
- Information associated with a withdrawal request
A payment transaction may be delayed or restricted while relevant verification checks are being completed.
7. Document Quality Requirements
Documents submitted for verification should be clear enough to allow the relevant information to be reviewed.
Users should ensure that:
- Documents are readable.
- Important information is visible.
- Documents have not been improperly altered.
- The submitted information matches the account details where applicable.
- Images or files are submitted in an accepted format where a specific format is requested.
If submitted documents cannot be reviewed properly, FairPlay ID may request a new or clearer copy.
8. Accuracy of User Information
Users are responsible for providing accurate, complete, and current information when registering and during any verification process.
Users should promptly update relevant account information if their circumstances change or if previously submitted information is no longer accurate.
Providing false, incomplete, misleading, or fraudulent information may result in account restrictions or other action under the FairPlay ID Terms & Conditions.
9. Verification Review
Submitted information and documents may be reviewed by FairPlay ID or by authorized service providers supporting identity, security, payment, or compliance functions.
The verification process may require additional information if the initial submission does not provide sufficient evidence to complete the relevant checks.
Verification outcomes may depend on the accuracy, completeness, consistency, and authenticity of the information submitted.
10. Verification Processing Time
Verification processing times may vary depending on the type of review, information submitted, document quality, account activity, third-party verification services, and other circumstances.
FairPlay ID does not guarantee a specific verification completion time.
Users should provide requested information promptly to avoid unnecessary delays.
11. KYC and Withdrawals
FairPlay ID may require successful identity or account verification before processing certain withdrawal requests.
A withdrawal may be delayed or temporarily restricted if required verification has not been completed.
Users should ensure that their account information and payment details are accurate before submitting a withdrawal request.
Additional information may be requested if the transaction requires further review.
12. Failed or Incomplete Verification
Verification may be considered incomplete where the required information or documents have not been provided, cannot be reviewed, or do not sufficiently establish the required information.
FairPlay ID may request additional documentation or clarification where reasonably necessary.
Certain account functions may remain restricted until the verification process has been successfully completed.
13. Fraudulent or False Documents
Users must not submit forged, altered, stolen, misleading, or fraudulent documents or information.
Where FairPlay ID reasonably suspects that information or documents are fraudulent, the relevant account or transaction may be subject to additional review or restriction.
Appropriate action may be taken in accordance with the FairPlay ID Terms & Conditions and applicable requirements.
14. Account Security Verification
FairPlay ID may conduct additional checks when account activity indicates a potential security concern.
Such checks may occur when there is suspected unauthorized access, unusual login activity, changes to account details, unusual payment behavior, or other circumstances that may require confirmation of account ownership.
Additional verification may be required before certain account functions are restored.
15. Third-Party Verification Providers
FairPlay ID may use authorized third-party service providers to assist with identity verification, document checks, payment verification, fraud prevention, security, or other related functions.
Such providers may process information on behalf of FairPlay ID in accordance with applicable contractual, security, privacy, and legal requirements.
Third-party verification processes may have their own technical requirements or processing times.
16. Handling of Verification Information
Information submitted during KYC and verification may be handled for purposes such as identity confirmation, account security, fraud prevention, payment verification, compliance, dispute handling, and other legitimate platform operations.
FairPlay ID will handle personal information in accordance with its Privacy Policy and applicable requirements.
Users should review the FairPlay ID Privacy Policy for additional information about how personal information may be collected, used, stored, and protected.
17. Verification Records
FairPlay ID may retain relevant verification records and transaction-related information for as long as reasonably necessary for legitimate business, security, compliance, dispute-resolution, or legal purposes, subject to applicable requirements.
The retention period may depend on the type of information, the purpose for which it was collected, applicable requirements, and other relevant circumstances.
18. Account Restrictions During Verification
While verification is pending, FairPlay ID may temporarily restrict certain account functions where reasonably necessary.
Depending on the circumstances, restrictions may affect:
- Withdrawals
- Payment transactions
- Account changes
- Access to certain services
- Promotional benefits
- Other account functions requiring verification
Restrictions may remain in place until the relevant verification checks have been completed.
19. User Responsibilities
By using FairPlay ID, users agree to cooperate with reasonable verification requirements.
Users are responsible for:
- Providing accurate information.
- Submitting genuine documents.
- Providing information belonging to themselves.
- Responding to reasonable verification requests.
- Keeping account information current.
- Protecting their account credentials.
- Reporting unauthorized account activity promptly.
21. KYC and Verification Support
If you have questions about KYC, document submission, account verification, payment verification, or a verification-related restriction, please contact the FairPlay ID support team through the contact options available on the website.
When contacting support, users should provide relevant account or transaction information where appropriate so that the support team can understand the issue and assist with the verification process.
22. Changes to This Policy
FairPlay ID may update this KYC / Verification Policy when necessary to reflect changes in verification procedures, security practices, payment processes, operational requirements, or applicable legal and compliance requirements.
The updated version will be published on this page with a revised effective date.
Users are encouraged to review this policy periodically.
23. Acceptance of This Policy
By registering for or using FairPlay ID services, you acknowledge that you have read and understood this KYC / Verification Policy and agree to cooperate with applicable verification procedures.
If you do not agree to the applicable verification requirements, you should discontinue use of the relevant FairPlay ID services.